YOUR IT DEPARTMENT.
ON YOUR SIDE.

All terms, specific coverage areas and response conditions are confirmed before enrollment. Priority scheduling is subject to availability and does not guarantee a response time. Check-ins do not constitute unlimited repair services; coverage, scheduling and additional charges are agreed in advance.

No. Support+ focuses on proactive continuity and easier access to SJK expertise. It is not an unlimited labor pool. Check-ins are scheduled according to the chosen membership, and their scope is confirmed with SJK.

We build a long-term relationship with your technology. With your permission, SJK keeps relevant system history, setup notes and preferences so you don't have to start over each time.

Your term, included services, exclusions and any additional charges are confirmed directly by SJK before you authorize enrollment or payment. Requesting membership through ARES is not a purchase.

Memberships are fixed-term agreements and generally non-refundable once a term starts, except where required by law or your specific written agreement. SJK may review a courtesy or prorated refund request individually.

No. Quotes cover professional technician time, diagnosis and troubleshooting, not a guaranteed result. Some issues need more time, parts or additional sessions. We obtain your approval before adding paid work. See our Terms of Service.

Memberships provide the benefits in your accepted plan, not unlimited labor or instant 24/7 access. Our Fair Use Policy explains session length, covered work and how additional charges are approved.