Terms of service.

Effective November 4, 2026. These terms apply to new service requests and agreements made on or after this date. They supplement an accepted written quote, scope of work, invoice, or membership agreement. Where a specific signed or accepted agreement conflicts with these general terms, its specific terms control, except where law requires otherwise.

Service area and eligibility

SJK CREATIVE & TECH, LLC ("SJK," "we," or "us") serves customers physically located in the 50 United States (including Hawaii), Washington, D.C., and Puerto Rico. Remote service is offered in these locations where technically available; on-site appointments are separately limited to approved Dallas–Fort Worth service areas. We do not accept international or other overseas service requests or customers located outside the listed U.S. jurisdictions, even if payment or a billing address originates inside the United States. Service may be declined if location or eligibility cannot be verified. Local mandatory consumer-protection laws apply where required.

Quotes, scope and authorization

Prices are estimates or charges for the described amount of professional labor and stated deliverables, not a promise of a successful outcome. A technician may recommend a different tier or a written project quote after learning more about the issue. Estimates may exclude applicable tax, parts, software, third-party fees, travel, data recovery, and additional labor unless itemized. We must disclose any material change in price or scope and obtain customer approval before performing additional billable work. A fixed-price project agreement may specify defined deliverables, milestones, acceptance criteria and different payment or refund terms.

Payment due and prepayment

Unless a written quote, invoice, or project agreement states otherwise, approved charges are due immediately at the conclusion of the service appointment. Some work requires an advance deposit or full prepayment; if so, the amount and payment timing will be disclosed in the quote and must be satisfied before SJK schedules or begins that work. We accept payment using supported payment processors. An unpaid balance may result in suspension of additional nonessential service, subject to applicable law and any other contractual obligations.

First-hour minimum and non-refundable work

For standard, non-project technician support, once authorized hands-on or remote support work begins, a minimum charge of $79.99 for the first hour or any portion of it, plus applicable tax if any, is due. Time spent on authorized diagnosis, troubleshooting and technical work counts as service even when the underlying issue remains unresolved. The minimum is non-refundable for work already performed, to the extent permitted by law. If an accepted written quote states a different minimum or specifically included labor, that agreed quote governs. A request canceled before work starts is treated according to any separately disclosed deposit or appointment terms and applicable law. The $79.99 minimum does not mean every case qualifies for the PC Help Express product; Standard Support is advertised from $120 and advanced or on-site work may cost more.

Refund requests and partial refunds

Contact support@sjkcreativetech.com with your invoice, date of service and the reason for requesting a refund. SJK reviews claims individually based on the agreed scope, work actually performed, any unused prepaid services, previous written commitments, and applicable laws or payment-network rules. Where a refund is not legally required, a courtesy or prorated refund, if any, is offered at SJK's discretion and is not automatic. No policy prevents you from exercising mandatory legal, chargeback, or warranty rights. A failure to solve the issue on the first call, by itself, does not convert professional labor already provided into a free service.

VIP Support / Support+ fixed-term memberships

VIP Support and Support+ plans are fixed-duration service agreements between the customer and SJK. The plan price, start and end dates, included services, response expectations, exclusions and any additional charges should be confirmed in writing before payment. After the membership term begins, membership fees are generally non-refundable and unused benefits are not automatically redeemable for cash or a prorated refund, except where law or a written agreement requires otherwise. SJK may consider exceptional prorated or courtesy adjustments case by case, at its discretion where lawful. Ending use early does not automatically cancel the agreed fixed term. Recurring renewal or future charges apply only if separately disclosed and affirmatively authorized as required by law. The Fair Use Policy explains reasonable coverage and utilization.

Remote access, customer responsibilities and data safety

Remote access requires your authorization. Verify SJK's identity and use only an approved connection method provided by your technician. You should back up important files when reasonably possible, keep valid licenses, disclose known damage and provide accurate issue details. Repairs, Windows resets, operating-system work, hardware failures, malware removal and power interruptions can involve data loss or other risks; we will seek informed approval for potentially destructive actions. SJK does not promise recovery of all data or uninterrupted operation. Never send passwords or complete payment-card details by email or chat.

Third-party dependencies and warranty limits

Hardware, internet connectivity, cloud services, operating systems, software vendors, security products and manufacturers may affect an outcome. Except for an explicit written service warranty and warranties or protections imposed by law, no particular first-call resolution, permanent fix, recovery result, uptime or compatibility is promised. Any limits on damages apply only as permitted by law, and nothing here excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct or other nonwaivable obligations.

Fair use, scheduling and additional work

Support+ priority scheduling does not guarantee immediate service or unlimited labor. Covered services, scheduling, continuation rates and excluded projects are explained in the Fair Use Policy and the accepted membership agreement. Additional paid work requires advance approval. SJK may refuse unsafe, illegal, abusive, unauthorized or technically infeasible requests without waiving consumer rights for services already purchased.

Agreement and updates

Before you approve a paid session, quote or membership, SJK will make the material scope and pricing terms available. By affirmatively authorizing service or accepting a quote after receiving these terms, you agree to the applicable terms; payment can also evidence acceptance when the terms were disclosed beforehand. Payment alone does not waive rights or consent to undisclosed terms. Updates will be posted with a new effective date and will apply prospectively unless you separately agree otherwise. If a provision is unenforceable, the remaining lawful terms continue where practicable. These terms are governed by Texas law except to the extent mandatory laws of the customer's location apply.

Privacy and contact

Our Privacy Policy describes what information we collect, how we handle remote sessions, payment information and marketing communications. For billing, support or legal-policy questions, email support@sjkcreativetech.com or call 214-444-7803. We welcome good-faith resolution requests and do not restrict any legal right to seek assistance or remedies.